Layne Lehto
Bradenton
Summary
At Cortez Clam Factory, I excelled in a fast-paced environment, showcasing my ability to multitask and deliver exceptional customer service. My strong work ethic and team collaboration led to enhanced customer satisfaction and operational efficiency. Skilled in both POS system management and maintaining rigorous cleaning standards. I feel this experience puts me in a great position no matter where I may work in the store in ensuring both customer satisfaction and work place efficiency.
Overview
2
2
years of professional experience
Work History
Server
Cortez Clam Factory
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Barback
Cortez Clam Factory
01.2023 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Enhanced bar efficiency by restocking all necessary bar supplies, including liquors, fruits, and ice, before and during service hours.
Education
Associate of Arts - Physical Therapy
State College of Florida
Bradenton, FL05-2026
Skills
- Strong work ethic
- Efficient multitasking
- Exceptional customer service
- Cleaning and sanitation
- Team collaboration
- Equipment handling
- Product delivery management
- Attention to detail
- Time management
Timeline
Server
Cortez Clam Factory
06.2024 - Current
Barback
Cortez Clam Factory
01.2023 - Current
Associate of Arts - Physical Therapy
State College of Florida
Similar Profiles
CASEY FLORESCASEY FLORES
Waitress Supervisor at Nicky's Clam BarWaitress Supervisor at Nicky's Clam Bar
Harrison GattusoHarrison Gattuso
Barback at Speaks Clam BarBarback at Speaks Clam Bar
Caroline SmithCaroline Smith
Cashier, Ice Cream Scooper, Front Counter at Arnolds Lobster and Clam ShackCashier, Ice Cream Scooper, Front Counter at Arnolds Lobster and Clam Shack