Layne Slocumb
Yukon
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Store Manager
Rally House
Norman
12.2022 - Current
- Managed daily store operations and ensured efficient workflow.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and implemented stock control measures.
- Developed promotional displays to highlight key merchandise features.
- Coordinated scheduling and staffing to meet store demands effectively.
- Implemented visual merchandising standards to improve store appearance.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
Team Leader
Target
Oklahoma City
06.2020 - 11.2022
- Supervised team members to ensure efficient store operations and customer service.
- Trained new employees on company policies and operational procedures.
- Led daily team meetings to discuss goals, updates, and challenges.
- Implemented visual merchandising strategies to enhance product presentation.
- Collaborated with management on process improvements for store efficiency.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Manager
Reebok
Oklahoma City
11.2017 - 06.2020
- Managed daily operations of retail store to ensure optimal performance.
- Led team meetings to align on goals and share updates.
- Trained staff on customer service best practices and product knowledge.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Analyzed sales data to identify trends and inform decision-making.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Education
Yukon High School
Yukon, OKSkills
- Inventory management
- Visual merchandising
- Customer service
- Staff training
- Sales analysis
- Team leadership
- Scheduling coordination
- Conflict resolution
- Performance monitoring
- Employee recruitment
- Staff management
- Team motivation
- Customer service management
- Store opening and closing
References
References available upon request.
Timeline
Store Manager
Rally House
12.2022 - Current
Team Leader
Target
06.2020 - 11.2022
Manager
Reebok
11.2017 - 06.2020
Yukon High School