Layne Thomason
Hudson,MA
Summary
Customer service professional with front desk, phone etiquette, payment processing, and POS experience. Known for calm issue resolution, organized guest support, and creating a welcoming, efficient experience for members and guests.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Member Service Representative
planet fitness
Marlborough, Massachusetts
05.2026 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Processed membership payments, and account updates.
- Resolved member concerns with calm and respectful communication.
- Responded to incoming phone calls to assist members with inquiries. and responded to member questions.
- Greeted Planet Fitness members and provided friendly front desk service.
- Conducted informative club tours for prospective members. and explained Planet Fitness services.
- Maintained clean front desk and organized welcome area.
hostest
Horseshoe Pub
Hudson, Massachusetts
06.2024 - Current
- greeted guests, managed seating arrangements, and ensured smooth rotation for optimal service flow
- revised and maintained reservation list to guarantee accurate guest bookings and efficient seating arrangements
- Assisted in clearing and resetting tables during peak hours to maintain efficient service flow.
- Maintained cleanliness of the front host stand to create a welcoming environment for guests.
- processed payments and coordinated TO-GO orders to enhance guest satisfaction
Education
High School Diploma -
Fitchburg State University
Fitchburg, MA09-2026
Skills
- Front desk operations
- Customer service
- Payment processing
- Point-of-sale system
- Telephone communication
- Issue resolution
- Conflict management
Languages
English
Full Professional
sign language
Limited
Timeline
Member Service Representative
planet fitness
05.2026 - Current
hostest
Horseshoe Pub
06.2024 - Current
High School Diploma -
Fitchburg State University