Layne Woltjer
Tulsa
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Tulsa
09.2024 - Current
- Supervised daily operations and maintained store efficiency during peak hours.
- Coached baristas on beverage preparation and customer service.
- Ensured compliance with health and safety regulations in food handling practices.
- Enhanced customer experience by resolving complaints and providing personalized service.
- Communicated clearly with partners regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Managed inventory levels and ensured product availability on the sales floor.
Barista
Starbucks
Tulsa
09.2022 - 08.2024
- Takes orders providing exceptional customer service and ensuring customers are getting what they need
- Closes transactions via the POS system handling gift cards, cash, cards, and mobile pay
- Works the food station, heating up all orders that come through in a timely manner while taking orders at the front
- Makes drinks to company standards quickly and efficiently
- Takes orders via the drive through system
- Provides exceptional customer service at the drive through window as well as closing the transaction
- Cleans throughout the day as well as deep cleaning at closing time
- Multitasks in every position
- Ensures the store is stocked so employees and customers have easy access to what they need
Dog Groomer
PetSmart
Tulsa
07.2021 - 06.2022
- Answered phones and booked appointments in a timely manner, thoroughly answering any questions or finding the answer if I was not sure
- Checked pets in and out in a timely manner, making sure I went over the owner's wants and needs in detail and making sure they were satisfied after the service
- Bathed dogs including a full bath, ear cleaning, teeth brushing, and anal gland expression safely and efficiently
- Dried dogs safely and efficiently
- Completed the groom with nail trimming or grinding, full brush out, and haircut.
- Worked on dogs of all sized, breeds, and difficulty level
- Always greeted customers with a smile and treated dogs as if they were my own
Education
High School Graduate -
JENKS HIGH SCHOOL
Jenks, OKCRIMINAL JUSTICE -
TULSA TECHNOLOGY CENTER
Skills
- Timely
- Professional
- Organized
- Hardworking
- Reliable
- Self-motivated
- Customer service
- Time management
- Food safety
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Basic attention to detail, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Shift Supervisor
Starbucks
09.2024 - Current
Barista
Starbucks
09.2022 - 08.2024
Dog Groomer
PetSmart
07.2021 - 06.2022
High School Graduate -
JENKS HIGH SCHOOL
CRIMINAL JUSTICE -
TULSA TECHNOLOGY CENTER