Laynee Crooks
San Angelo,TX
Summary
I am a current student at Angelo State University. I am looking to pursue a career in the medical field. I have played athletics at the collegiate level. This has not allowed me much time to work outside of school and sports. I was able to work as a hostess for a local steakhouse. I gained quite a bit of experiences in customer service. I believe hardworking professional offers hospitality experience and enthusiasm for helping others. I was also familiar with organizing seating for individuals or parties to maximize guest satisfaction. I am comfortable working in fast-paced environments to handle demanding workload.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Western Sky's Steakhouse
San Angelo, TX
08.2022 - 05.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Central High School
San Angelo, TX05-2023
Skills
- Conflict Resolution
- Guest Relations Management
- Dining customer service
- Server Support
- Relationship Building
- Payment Processing
- Scheduling
- Guest Relations
- Greeting guests
- Customer Service
- Handling Complaints
- Supply Restocking
- Complex Problem-Solving
Timeline
Restaurant Hostess
Western Sky's Steakhouse
08.2022 - 05.2023
High School Diploma -
Central High School
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