Laynie Batten
Customer Service Rep
Tennessee Ridge,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Licensed insurance agent
TTEC-Progressive
11.2021 - Current
- In my current role I am responsible for answering inbound calls from customers regarding automobile insurance
- I go through the quoting process with each caller to give them an accurate quote for auto insurance for their vehicle(s)
- I am also responsible for insuring each caller is getting the exact coverage needed for their vehicle, as well as making sure the coverage will meet all of their needs.
Cashier
11.2017 - 10.2021
- In this role I was responsible for greeting each customer as they approached, taking customer orders, and taking care of all supply’s customers would need in the lobby
- I was also responsible for keeping all areas of the front of the house clean for both customers and workers.
Cashier
Crossroads IGA
Bowling Green, KY
06.2016 - 11.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Processed customer refunds and exchanges according to established guidelines.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
Education
Associate of Applied Science - Accounting And Business Management
Southcentral Kentucky Community And Technical College
Bowling Green, KY 08.2022 - Current
High School Diploma -
Lighthouse Academy
Bowling Green, KY 08.2015 - 05.2019
Skills
New agent training
Auto insurance
Policy renewals
Quotes and sales
Client relationship management
Stocking and replenishing
Money handling abilities
Additional Information
- List your strengths relevant for the role you’re applying for , List one of your strengths List one of your strengths List one of your strengths List one of your strengths
Timeline
Associate of Applied Science - Accounting And Business Management
Southcentral Kentucky Community And Technical College
08.2022 - Current
Licensed insurance agent
TTEC-Progressive
11.2021 - Current
Cashier
11.2017 - 10.2021
Cashier
Crossroads IGA
06.2016 - 11.2017
High School Diploma -
Lighthouse Academy
08.2015 - 05.2019