Laynie Cope
San Diego,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Tim Misny Law Offices
Willoughby, OH
07.2017 - Current
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Maintained client confidentiality in all matters.
- Updated databases with new information received from attorneys or clients.
- Scanned physical documents into electronic format for storage in a secure database system.
- Answered phones promptly while providing courteous customer service.
Retail Sales Associate
Jd Sports
03.2022 - 12.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
Stylist/Personal Assistant
Ryan Davidson
Orlando, FL
10.2021 - 03.2022
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Booked flights & reservations, scheduled appointments, etc.
Front Desk Receptionist
Planet Fitness
Mentor, Ohio
08.2019 - 01.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
Retail Sales Associate
Lululemon
Westlake, Ohio
10.2017 - 07.2019
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
Education
Certificate - Esthetician
Paul Mitchell The School
San Diego, CA03-2025
High School Diploma -
Riverside Highschool
Painesville, OH07-2021
Skills
- Customer Service
- Customer Consultation
- Teamwork and Collaboration
- Active Listening
- Excellent Communication
- Store Opening and Closing
- Fashion styling
- Cash Handling
- Front Office Management
- Proficient in Data entry
- Time Management
- Payment Processing
- Inventory Control
- Outgoing Personality
- Reliable and punctual
- Returns and exchanges
Timeline
Retail Sales Associate
Jd Sports
03.2022 - 12.2022
Stylist/Personal Assistant
Ryan Davidson
10.2021 - 03.2022
Front Desk Receptionist
Planet Fitness
08.2019 - 01.2020
Retail Sales Associate
Lululemon
10.2017 - 07.2019
Legal Assistant
Tim Misny Law Offices
07.2017 - Current
Certificate - Esthetician
Paul Mitchell The School
High School Diploma -
Riverside Highschool