Layquan Baskerville
Brooklyn
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Amazon
10.2022 - 01.2025
- Collaborated with departments to standardize processes, enhancing overall operational consistency.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Loss Prevention Manager
Kohls Department Store
03.2016 - 07.2022
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
Administrative Assistant
Brooklyn College
11.2015 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Arts - Business Administration
Medgar Evers College
Brooklyn, NY06-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
Timeline
Assistant Manager
Amazon
10.2022 - 01.2025
Loss Prevention Manager
Kohls Department Store
03.2016 - 07.2022
Administrative Assistant
Brooklyn College
11.2015 - 04.2017
Associate of Arts - Business Administration
Medgar Evers College
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