Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
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Lays Diaz

Miami,FL

Summary

Experienced Store Supervisor with strong communication skills and a passion for customer service. Proven ability to lead teams, optimize store operations, and resolve customer issues effectively. Committed to driving sales and enhancing the overall customer experience.

Overview

3
3
years of professional experience

Work History

Store Supervisor

Nautica Retail
04.2021 - Current
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.

Education

Associate of Arts - Psychology

Miami Dade College
Miami, FL
05.2024

Bachelor of Arts - Psychology

Florida International University
Miami Gardens, FL
05.

Skills

  • Customer Service
  • Problem-Solving
  • Staff Supervision
  • Communication Skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Reference

Aida Pena- Store Manager

786-845-8840


Daylene Perez- Assistant Manager

786-879-9812


Timeline

Store Supervisor

Nautica Retail
04.2021 - Current

Associate of Arts - Psychology

Miami Dade College

Bachelor of Arts - Psychology

Florida International University

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