Laysha Perez
St. Cloud,FL
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
04.2023 - 02.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Restaurant Team Member
McDonald's
02.2022 - 03.2023
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
- Operated register to process payments and collect cash payment for order totals
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients
- Trained new employees by demonstrating tasks and coaching during daily activities
Education
High School Diploma -
Florida Virtual School Flex 9-12
Remote06.2024
Skills
- Customer interaction
- Food safety measures
- Cleaning techniques
- Customer Service Management
- Production Scheduling
- Production Reporting
Timeline
Shift Leader
Dunkin' Donuts
04.2023 - 02.2024
Restaurant Team Member
McDonald's
02.2022 - 03.2023
High School Diploma -
Florida Virtual School Flex 9-12