Laysha Pon Marquez
Tucson,AZ
Summary
Motivated Support/Server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Ermanos Craft Beer And Wine Bar
Tucson, Arizona
08.2024 - 02.2025
- Cultivated warm relationships with regular customers.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Restaurant Server
Mariscos Chihuahua
02.2020 - 03.2024
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
GED -
Tucson High Magnet School
Tucson, AZ04-2022
Skills
- High volume dining
- Safe food handling
- Professional appearance
- Team collaboration
- Adaptability and flexibility
- Detail-oriented
- Customer satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Server
Ermanos Craft Beer And Wine Bar
08.2024 - 02.2025
Restaurant Server
Mariscos Chihuahua
02.2020 - 03.2024
GED -
Tucson High Magnet School
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