Izaiah Barrera-Ramos
Mesa,AZ
Summary
Dynamic Service Technician with expertise in troubleshooting and diagnostics at Angel Air Cooling And Heating LLC. Proven ability to enhance customer satisfaction through effective communication and mechanical repairs. Skilled in preventive maintenance and team collaboration, consistently identifying issues to prevent breakdowns and ensuring safety compliance. Committed to delivering high-quality service under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Technician
Angel Air Cooling And Heating LLC
Queen Creek, AZ
05.2023 - Current
- Conducted inspections on equipment to ensure proper operation and identify safety hazards.
- Replaced worn or damaged parts with OEM components to maintain optimal performance.
- Identified potential issues during inspections to prevent future equipment breakdowns.
- Troubleshot electrical circuits utilizing schematics and diagrams for accurate diagnostics.
- Diagnosed various customer issues and formulated effective solutions.
- Trained new team members on service processes to enhance overall productivity.
- Documented work completed by filling out work orders, repair logs, and maintenance plans.
- Estimated labor and material costs for projects while communicating value to clients.
Customer Service Associate
Walmart
10.2021 - 04.2023
- Enhanced customer relations through knowledgeable and positive communication.
- Delivered efficient service for routine inquiries and complaints.
- Assisted customers with payment processing and establishing payment plans.
- Upheld quality control policies to boost customer satisfaction.
- Processed documentation and resolved discrepancies to strengthen client rapport.
- Promoted brand initiatives and marketing campaigns to engage customers.
Education
The Refrigeration School
Phoenix, AZ04.2023
High School Diploma -
Skyline High School
Mesa, AZ05.2021
Skills
- Troubleshooting and diagnostics
- Electrical and mechanical repairs
- Preventive maintenance
- Safety and compliance
- Control circuit troubleshooting
- Refrigeration system knowledge
- Ventilation and air conditioning
- Leak detection
- Test equipment operation
- Electrical systems interpretation
- Swaging, flaring, and brazing
- Green energy principles
- Mechanical troubleshooting
- Wiring for residential and commercial
- Customer service excellence
- Professionalism under pressure
- Team collaboration
- Multitasking skills
- Time management expertise
- Verbal communication proficiency
- Work prioritization strategies
- Attention to detail
Certification
- EPA Universal Certification Certified by RSI
- 609 Certified (Auto Air) Certified by RSI
- R-410a Certified Certified by RSI
- A2L Refrigerants Certified by Esco Institute
- Lock Out/Tag Out Certified by RSI
Timeline
Service Technician
Angel Air Cooling And Heating LLC
05.2023 - Current
Customer Service Associate
Walmart
10.2021 - 04.2023
The Refrigeration School
High School Diploma -
Skyline High School
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