Summary
Work History
Education
Skills
Languages
Timeline
Generic

Lazaro Gonzalo Frausto

San Antonio,TX

Summary

Adaptable customer service representative known for patience and empathy. Experienced in managing inquiries and complaints, enhancing customer engagement through effective communication. Ready to leverage expertise in a fast-paced environment to drive service excellence.

Work History

Customer Service Representative

Domino's Pizza
Eagle Pass, TX
07.2024 - 12.2024
  • Assisted customers with order placement, ensuring satisfaction and accuracy in requests.
  • Handled customer inquiries and complaints, providing timely resolutions to enhance service quality.
  • Operated point-of-sale system for efficient transaction processing and cash handling.
  • Collaborated with team members to maintain cleanliness and organization of work area.
  • Processed online orders, ensuring prompt delivery and adherence to company standards.
  • Supported inventory management by restocking supplies based on demand trends observed during shifts.
  • Conducted product promotions, effectively communicating offers to increase customer engagement.
  • Adapted quickly to fast-paced environment, delivering consistent service during peak hours.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor's Degree - Finance

University of Texas San Antonio
San Antonio, TX
05-2029

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Cash handling
  • Patience and composure
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Conflict resolution
  • Complaint handling

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Domino's Pizza
07.2024 - 12.2024

Bachelor's Degree - Finance

University of Texas San Antonio