Lazarus Ramirez
Lynwood,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Host
Olive Garden Restaurant
09.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Relayed guest comments or suggestions to manager on duty for further action.
Food Service Worker
ILoveYesi
10.2022 - 01.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Vista High School
Lynwood06.2023
Skills
- Customer Service
- Complaint Handling
- Guest Complaint Resolution
- Guest Engagement
- Cleaning and Sanitation
- Performance Improvement
Timeline
Host
Olive Garden Restaurant
09.2023 - Current
Food Service Worker
ILoveYesi
10.2022 - 01.2023
High School Diploma -
Vista High School
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