Lazaya Hernandez
Waco,TX
Summary
Dynamic and organized professional with extensive experience at Hyatt and 7-Eleven. Proven ability to enhance customer satisfaction through efficient service and effective staff management. Skilled in data entry and telephone communication, consistently reducing wait times and improving operational workflows. Enthusiastic team player dedicated to delivering exceptional client relations.
Overview
3
3
years of professional experience
Work History
Receptionist
Hyatt
02.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone calls promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Reduced waiting times for visitors by implementing a more efficient check-in process.
Assistant Store Manager
7-eleven
06.2022 - 01.2024
- Supervised daily gas station operations, ensuring smooth workflow and customer satisfaction.
- Managed inventory, restocking, and vendor relations to maintain adequate supplies.
- Trained and led employees, scheduling shifts and ensuring adherence to company policies.
- Handled cash register operation, reconciled cash drawers, and prepared daily financial reports.
- Provided excellent customer service, resolving inquires and handled complaints professionally.
Retail Sales Associate
Melrose Fashion
02.2021 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Robinson High School
Waco, TX03-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Scheduling
- Office administration
- Staff management
- Supply management
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
Timeline
Receptionist
Hyatt
02.2024 - 08.2024
Assistant Store Manager
7-eleven
06.2022 - 01.2024
Retail Sales Associate
Melrose Fashion
02.2021 - 03.2022
High School Diploma -
Robinson High School
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