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Lazminda Villarreal
Amax Insurance sam
Odessa,TX
4
Languages
10
Certifications
13
years of professional experience
Office Manager improving administrative operations, team coordination, budgeting, customer relationship management, and office management across office settings. Streamlines procedures that support day-to-day efficiency and consistent service delivery. Brings experience supervising staff and supporting a healthcare environment with organized, reliable office leadership.
Work History
District Sales Manager
1 Year 5 Months- Track [number] district sales reviews weekly to monitor territory performance, coaching follow-up, and forecast accuracy.
- Oversee account management and customer relationship management across the district to support retention and repeat business.
- Develop lead generation and prospecting efforts to expand the sales pipeline and support closing sales opportunities.
- Coordinate appointment scheduling and office management to keep district operations organized and responsive.
- Deliver customer service and sales management support while using Microsoft Excel to maintain territory activity and performance tracking.
Office Manager
3 Years 5 Months- Processed [number] customer files weekly while keeping office records accurate and up to date.
- Managed daily office operations, including front-desk coverage, phone calls, and customer support.
- Coordinated appointment scheduling and maintained Microsoft Excel and customer relationship management records.
- Supported agent management by handling administrative follow-up and day-to-day issue resolution across the office.
Data Entry Specialist
5 Years 2 Months- Entered medical data accurately into hospital systems and corrected discrepancies before records were finalized.
- Reviewed unit reports for completeness, formatting, and filing accuracy before distribution.
- Organized records and data files to keep information accessible for hospital staff and follow-up requests.
Voice steam call center for T-Mobile
1 Year 11 Months- Resolved customer inquiries, complaints, and returns with professionalism while maintaining a positive service experience.
- Explained cellular devices, plans, and accessories clearly to help customers make informed purchasing decisions.
- Tracked customer interactions and follow-up leads in CRM software to keep sales records accurate.
- Monitored stock levels, identified popular items for reorder, and supported product availability through routine inventory checks.
- Contributed customer feedback and market insight to promotions and in-store displays alongside marketing and team members.
Education
Bachelor's degree
Ged
Ged
Skills
Sales management
Account management
Lead generation
Closing sales
Prospecting
Sales forecasting
Office management
Customer service
Customer relationship management
Microsoft Excel
Appointment scheduling
Budget management
Commission planning
Certification
Limited Lines License
Languages
Spanish - Fluent
Multilingual
Bilingual
English
Personal Information
Title: Job seeker that's motivated and ready to go
Additional Information
I am goal driven and always hit my mark
Timeline
District Sales Manager
Amax Insurance sam
10.2023 - 03.2025Read More
Office Manager
Direct auto
10.2019 - 03.2023Read More
Voice steam call center for T-Mobile
Startek
06.2015 - 05.2017Read More
Data Entry Specialist
Big spring State hospital
06.2012 - 08.2017Read More
Remote
Ged
Read More
Ged
Ged
Read More
Bachelor's degree
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