LB Brown Jr
Desert Hot Springs,CA
Summary
Dynamic Assistant Manager with proven expertise at Walgreens, excelling in team leadership and customer service. Enhanced sales through strategic merchandising and effective staff training, fostering a collaborative environment. Skilled in money handling and decision-making, I consistently improved operational efficiency and customer satisfaction, driving business growth and employee retention.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Walgreens
Cathedral City, CA
02.2011 - Current
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Coordinated staff schedules and training programs to optimize team productivity and service quality.
- Implemented inventory management strategies to maintain stock levels and reduce waste.
- Monitored sales performance and provided insights for improving merchandising techniques.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Conducted regular audits of store compliance with company policies and safety standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in budget preparation, ensuring alignment with financial goals.
Assistant Manager
Big Lots
Indio, CA
03.2023 - 09.2025
- Developed promotional displays and executed marketing initiatives to enhance customer engagement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Fostered a collaborative team environment by mentoring new employees on operational procedures.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Indio High School
Indio, CA08-2001
Skills
Customer service
Money handling
Team leadership
Decision-making
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Staff management
Team building
Employee scheduling
Recruiting and interviewing
Coaching and mentoring
Hiring and training
Timeline
Assistant Manager
Big Lots
03.2023 - 09.2025
Assistant Manager
Walgreens
02.2011 - Current
High School Diploma -
Indio High School