Lauren Conlon
Selden
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Receptionist
Block Sports Chiropractic and Physical Therapy
Selden
05.2024 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Greeted patients and ensured a welcoming atmosphere in the clinic.
- Assisted with patient intake forms and verified insurance information efficiently.
- Maintained organized reception area and performed administrative tasks as needed.
Administrative Assistant
Laffey Accounting Solutions
Medford, NY
10.2020 - 2024
- Answered multi-line phone system, routing calls, delivering messages to accountants and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Worked in Quickbooks to enter corporation financial data accurately and efficiently.
Business Development Center Representative
Babylon Honda
05.2018 - 10.2020
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Strengthened client relationships through regular follow-up and communication, ensuring long-term retention and loyalty.
- Streamlined internal processes for improved efficiency, implementing innovative strategies to achieve company objectives.
- Developed persuasive sales presentations tailored to individual client needs, leading to higher conversion rates.
- Set appointments for test drives and matched clients with sales representatives.
- Followed up with clients after test drives to ensure they had an excellent experience.
Shop Manager
Time Chase Tattoos
West Babylon, NY
05.2018 - 10.2020
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Receptionist and Sales
Pearle Vision
West Babylon, NY
08.2015 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Verified insurance coverage and copays.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped clients after there eye exam purchase lens and frame options.
Education
Liberal Arts
Suffolk County Community College
Brentwood, NY2015
High School Diploma -
West Babylon Senior Highschool
West Babylon, NY06-2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Customer and client relations
- Computer proficiency
- Customer relations
- Strong problem solver
- Scheduling
Timeline
Receptionist
Block Sports Chiropractic and Physical Therapy
05.2024 - Current
Administrative Assistant
Laffey Accounting Solutions
10.2020 - 2024
Business Development Center Representative
Babylon Honda
05.2018 - 10.2020
Shop Manager
Time Chase Tattoos
05.2018 - 10.2020
Receptionist and Sales
Pearle Vision
08.2015 - 04.2018
Liberal Arts
Suffolk County Community College
High School Diploma -
West Babylon Senior Highschool