Lea Burns
Cleveland,OH
Summary
Dynamic professional with a proven track record excelling in customer relations and problem-solving aptitude. Expert in enhancing customer satisfaction and loyalty through effective communication and adaptability. Achieved significant improvements in client engagement and sales functions leveraging skills in research, due diligence, and multitasking for optimal results.
Overview
27
27
years of professional experience
Work History
Sales and Customer Service Manager
Pinnacle Sports
06.2007 - 05.2021
- Supervised daily operations and sales functions to maximize revenue and customer satisfaction.
- Managed budgets, sales goals and objectives.
- Built strong relationships with local community groups.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Opened and closed location and monitored shift changes to uphold successful operation of business.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Office Manager/Sales Support Administrator
Senior Capital Services, LTD
06.1994 - 06.2007
- Managed client accounts and portfolio reviews.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
University of Cincinnati
Cincinnati, OH, BA-Political ScienceSkills
- Customer Relations
- Account Updates
- Training and mentoring
- Research and due diligence
- Customer Service
- Communication Skills
- Scheduling and Coordinating
- Adaptability and Flexibility
- Multitasking
- Problem-solving aptitude
Timeline
Sales and Customer Service Manager
Pinnacle Sports
06.2007 - 05.2021
Office Manager/Sales Support Administrator
Senior Capital Services, LTD
06.1994 - 06.2007
University of Cincinnati
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