Lea Gallucci
Aurora
Summary
Creative Operations Specialist with talents in executing effective operating rhythms and management systems structures. Adept at analyzing, articulating, and solving various problems. Analytical and organized with the ability to work independently or as a part of a team.
Overview
12
12
years of professional experience
Work History
Senior Account Executive
Echo Logistics
07.2020 - Current
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Connected customers with services based on individual needs and vendor capabilities.
- Proactively managed client correspondence and recorded tracking and communications.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Logistics Coordinator
MNX
03.2017 - 12.2019
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Implemented and developed supply chain strategies to optimize efficiency.
Client Services Manager
Robert Half
02.2016 - 10.2016
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
Planner
XPO Logistics
02.2013 - 01.2016
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Negotiated contracts to secure favorable rates and terms.
- Implemented and developed supply chain strategies to optimize efficiency.
Education
University of Cincinnati
Cincinnati, OHSkills
- Product and service expertise
- Account planning
- Cross-functional teamwork
- Operations
- Goals and performance
- Relationship building
- Department management
- Database management
- Strategic planning
- Customer service
Timeline
Senior Account Executive
Echo Logistics
07.2020 - Current
Logistics Coordinator
MNX
03.2017 - 12.2019
Client Services Manager
Robert Half
02.2016 - 10.2016
Planner
XPO Logistics
02.2013 - 01.2016
University of Cincinnati
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