Lea Gunter

• Coordinated patient referrals to specialists, ensuring timely access to necessary care.
• Streamlined communication between patients and healthcare providers, enhancing referral process efficiency.
• Maintained accurate electronic health records, ensuring data integrity and compliance with regulations.
• Assisted patients in navigating insurance requirements for referrals, improving overall satisfaction.

Managed patient scheduling and appointment confirmations to enhance office efficiency.

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained electronic health records, ensuring compliance with HIPAA regulations and data integrity.
• Collect patients' balances and copays.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Managed patient scheduling and appointment confirmations to optimize clinic workflow.
• Verified patient insurance coverage efficiently.
• Managed multi-line phone system and pleasantly greeted patients.
• Assisted in maintaining medical records, ensuring accuracy and compliance with regulations.
• Obtained payments from patients and scanned identification and insurance cards.

• Scheduled patient appointments
• Check-in patients.
• Verified patients' insurance.
• Filed, Faxed, and collected copays and balances.

• Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained accurate inventory records using point-of-sale systems to streamline operations.
• Prepared merchandise for sales floor by pricing or tagging.

Prepared merchandise for sales floor by pricing or tagging.

• Resolved customer inquiries and complaints efficiently, ensuring high levels of service quality.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Managed returns, exchanges and refunds in accordance with store policy.

• Managed efficient cash register operations.

• Resolved customer inquiries regarding hospital equipment, ensuring accurate information delivery.
• Answered multiple phone lines
• Filed
• Resubmitted and filed insurance claims.
• Posted patients' insurance payments to their chart.
• Coded patients' invoice with the correct ICD-9 diagnosis code and CPT code.

• Dean's List [2010,2011]
• Relevant Coursework
• Advanced Keyboarding
• Advanced Word Processing
• Advance Microcomputer Applications
• Office Procedures
• Medical Office Procedures
• Financial Record Keeping
• Records Information Management
• Business Communications
• Business English
• Electronic Calculations
• Medical Transcription
• Medical Terminology