Lea Magee
Akron,OH
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Sheetz
Stow, OH
04.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Representative
Ameridial
North Canton, OH
10.2011 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier Team Lead
Famiy Dollar
Akron, OH
06.2022 - 04.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
Associate of Applied Science - Medical Billing And Coding
Herzing University
Akron, OH07.2011
GED -
Dayton Job Corps
Dayton, OH06.2002
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Product Knowledge
- Customer Focus
- Data entry proficiency
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Microsoft Office
Timeline
Customer Service Cashier
Sheetz
04.2023 - Current
Cashier Team Lead
Famiy Dollar
06.2022 - 04.2023
Customer Service Representative
Ameridial
10.2011 - Current
Associate of Applied Science - Medical Billing And Coding
Herzing University
GED -
Dayton Job Corps