Lea Morina
Santa Barbara,CA
Summary
Experience- enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Understanding of the fine dining experience and expectations.
Overview
3
3
years of professional experience
Work History
Server/Hostess
Hook Fish Co.
08.2020 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Front Desk Receptionist
SoulCycle
01.2020 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Political Science Major
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Redwood High School
Larkspur, CA06.2023
Skills
- Seating Assignment Preparation
- High-Volume Dining
- Guest Flow
- Guest Satisfaction
Timeline
Server/Hostess
Hook Fish Co.
08.2020 - 06.2023
Front Desk Receptionist
SoulCycle
01.2020 - 07.2021
Political Science Major
Santa Barbara City College
High School Diploma -
Redwood High School
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