Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jordan Crow

Heath,OH

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Server/hostess

Roosterswings
01.2018 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.

Beverage Cart Girl

Medallion Country Club
05.2021 - 09.2022
  • Greeted each guest warmly and professionally, set positive tone for every interaction and delivered extraordinary customer service.
  • Recorded and entered beverage orders into point-of-sale system.
  • Displayed detailed and thorough knowledge of culinary and beverage items and offered product suggestions to customers.
  • Responded to customer questions and suggestions regarding services and assisted with event details and clean-up before and after serving times.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Greeted guests and inquired into beverage choices.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Set up advertising signs and displays on shelves, counters and tables.

Education

Northridge High School
Johnstown, OH
05.2018

Physical Trainer - Physical Sciences

C-TEC
Newark, OH
05.2018

Skills

  • High-Volume Dining
  • Guest Relations Management
  • Seating Assignment Preparation
  • Stocking and Replenishing
  • Menu Memorization
  • Quality Control
  • Order Accuracy
  • Cash Handling
  • Pos Operation
  • Utensil Cleaning
  • Server Training
  • Guest Satisfaction
  • Cool Under Pressure
  • Warm and Friendly

Affiliations

I have been involved in my community through 4-H. I have shown lambs for 10 years from 9years old to 18 years olds. It has really shaped me into the outgoing, energetic, kind person I am. I have done anything I could be involved in without sports and other activities that don’t crossover.

-junior fair board

-Carteens

I have been in a lot of leadership role throughout my life and I’m very organized, great communicator and take pride in what I do!

Timeline

Beverage Cart Girl

Medallion Country Club
05.2021 - 09.2022

Server/hostess

Roosterswings
01.2018 - Current

Northridge High School

Physical Trainer - Physical Sciences

C-TEC

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Jordan Crow