Lea Camille Sosa

• Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
• Managed patient scheduling and appointment bookings, ensuring optimal time utilization for practitioners.
• Maintained accurate patient records and documentation using electronic health record (EHR) systems.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Confirm insurance benefits and answer any questions that patients have about their chiropractic benefits.
• Handle incoming calls and make outbound calls regarding appointments and billing.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored participant workflows and behaviors to enhance training effectiveness.
• Tracked attendance and progress to ensure alignment with training goals.
• Provided leadership, delegation and exceptional medical service in high-pressure situations.
• Developed and implemented departmental policies and procedures to improve operational standards.
• Reviewed and maintained thorough records in compliance with quality standards.

Performed administrative support tasks to assist the training team.

• Other non-trainer task:
• Receives orders from customers and prepares appropriate components for shipment.

• Receives and prepares special emergency order requests that require emergency release or shipping of unlicensed products.
• Operates, maintains, and performs required quality control procedures on all equipment used within the Hospital Services area.
• Performs required record review for the Hospital Services area.

• Oversaw inventory control, cash handling, and store opening and closing procedures to maintain operational efficiency.
• Led store employees in fast-paced environment through proactive communication and constructive feedback to enhance team collaboration.
• Guided customers in selecting menu items by offering food pairing suggestions to enhance their dining experience.
• Welcomed guests upon arrival and provided information on daily specials.
• Operated manual and electric appliances to peel, slice and trim food.

• Cultivated positive customer relationships through prompt responses to inquiries.
• Managed opening and closing procedures, recommending changes that streamlined daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, fostering skill improvement and helping achieve daily objectives.