Front Desk Receptionist
Gerald killeen CPA
08 2022 - 04 2024
Hi, I’m
Veronica Miller
Ridgecrest,California
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Work History
Gerald killeen CPA Ridgecrest, CA
Front Desk Receptionist
08 2022 - 04 2024
Job overview
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Casey's Bar And GrillRidgecrest, CA
Waitress/Bartender
04 2021 - 04 2024
Job overview
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
Lugo's GrillRidgecrest, CA
Waitress/Bartender
03 2019 - 04 2021
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Pony EspressoRidgecrest,CA
Barista
09 2018 - 03 2019
Job overview
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Globe High School
General
Skills
- Professional demeanor
- Exceptional customer service
- Accurate money handling
- Item promotion
- Hospitality service expertise
- Menu memorization
- Food preparation and safety
- Bar terminology
- Cash Handling
- Order accuracy
- Responsible alcohol service
- Cash register operation
- Handling difficult customers
- Creative mixology
- Beverage preparation
- Engaging personality
Timeline
Waitress/Bartender
Casey's Bar And Grill
04 2021 - 04 2024
Waitress/Bartender
Lugo's Grill
03 2019 - 04 2021
Barista
Pony Espresso
09 2018 - 03 2019
Globe High School
General