Naya Hall
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. solving any conflicts by using my communication skills. I make customers feel comfortable when they are upset.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Receptionist
Loyola University Maryland
BALTIMORE, MD
12.2022 - 10.2025
- Welcomed visitors, addressing inquiries and providing directions to enhance their experience.
- Handled phone calls, efficiently routing them to ensure timely responses for various departments.
- Coordinated appointment scheduling for faculty and staff meetings to optimize time management.
Medical Assistant
Michael A. Randolph
Baltimore, MD
10.2022 - 12.2022
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Security Officer
Allied Universal Johns Hopkins University security
BALTIMORE, MD
02.2020 - 03.2022
- Monitored campus access points, enhancing overall safety and security.
- Conducted regular patrols, proactively identifying and addressing potential security issues.
- Responded promptly to incidents, assisting individuals and ensuring accurate reporting to management.
- Answered incoming phone calls to provide information and assistance to callers.
- Checked in employees and students at the entrance to maintain security protocols.
Intern
Johns Hopkins Hospital
Baltimore, Maryland
06.2019 - 10.2019
- Assisted various general service departments with operational tasks
- Prioritized and organized work to align with departmental objectives
- Delivered customer service to patients in healthcare setting
Education
Medical Assistant - Medical Assistant
Fortis Institute
Baltimore, MD 08.2021 - 12.2022
Reginald F Lewis High School of Business And Law
Baltimore, MDSkills
- Appointment scheduling
- Scheduling appointments
- Multi-line phone system
- Problem solving
- Complaint resolution
- Telephone etiquette
- Time management
- Active listening
- Problem solving
- Conflict resolution
- Professional demeanor
- Professional demeanor
Timeline
Front Desk Receptionist
Loyola University Maryland
12.2022 - 10.2025
Medical Assistant
Michael A. Randolph
10.2022 - 12.2022
Medical Assistant - Medical Assistant
Fortis Institute
08.2021 - 12.2022
Security Officer
Allied Universal Johns Hopkins University security
02.2020 - 03.2022
Intern
Johns Hopkins Hospital
06.2019 - 10.2019
Reginald F Lewis High School of Business And Law