Leah Baca
Pinetop-Lakeside,AZ
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
14
14
years of professional experience
Work History
Office Manager
Cabin Butler/Whispering pines Resort
Pinetop-Lakeside, Arizona
10.2017 - 08.2022
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Monitored inventory levels and placed orders when needed.
- Assisted in recruiting, onboarding and training new employees.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Support Specialist
ChangePoint Integrated Health
Show Low, Arizona
08.2022 - Current
- Created detailed reports on system performance metrics for management review.
- Provided guidance to junior members of the team on best practices.
- Assisted in the development of user training materials and FAQ documents.
Activities Assistant
Paseo Village
Peoria, Arizona
07.2010 - 07.2017
- Documented progress notes regarding participant's involvement in recreational programming.
- Provided emotional support to both clients and family members during difficult times.
- Provided one-on-one assistance with activities for those who needed it.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Assisted with transportation arrangements for offsite activities when required.
- Maintained records of all activity participation.
- Encouraged residents to participate in leisure activities according to their abilities.
- Provided emotional support when necessary during recreational activities.
- Participated in special events such as birthday celebrations, holiday parties.
- Assisted in the development of activity plans for residents on a weekly basis.
- Monitored safety and cleanliness during activities.
- Kept activities spaces organized, clean and tidy.
- Coordinated musical guests, movies and other types of resident entertainment.
Education
GED -
Reo Salado
Tempe, AZ01-2005
Skills
- Customer Service
- Call Management
- Data Collection
- Customer Relationship Management
Timeline
Support Specialist
ChangePoint Integrated Health
08.2022 - Current
Office Manager
Cabin Butler/Whispering pines Resort
10.2017 - 08.2022
Activities Assistant
Paseo Village
07.2010 - 07.2017
GED -
Reo Salado