Leah Ballard
Chicago,IL
Summary
I have always been passionate about customer service, and providing the best possible experience is always my top priority in any role I take on. I pride myself on my strong communication skills and engaging, warm personality, which I believe to be key factors in my success in previous roles.
Offering people a flawless, upscale experience has always been fulfilling to me. It's not only about creating a memorable experience for customers but also continuously learning new skills and effectively following instructions to ensure success. It’s a very important priority of mine to make sure every interaction is smooth, personal, and leaves a lasting impression.
Overview
4
4
years of professional experience
Work History
Lead Bartender
Hubbard Inn
Chicago, Illinois
05.2024 - 02.2025
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Explained goals and expectations required of trainees.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved problems or concerns to satisfaction of involved parties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Bartender
The Foxtail on the Lake
Des Plaines, Illinois
10.2023 - 04.2024
- Met customer, business operations, and server needs with minimal errors or delays.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Bartender
Electric Hotel
Chicago, IL
02.2023 - 02.2024
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Met customer, business operations and server needs with minimal errors or delays.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender
Bounce Sports Bar
Chicago, IL
07.2021 - 11.2022
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Education
Some College (No Degree) - Arts
Rock Valley College
Rockford, ILSkills
- Exceptional customer service
- Engaging Personality
- Anticipating Guest Needs
- Service-Oriented Mindset
- Beer And Wine Recommendations
- Proficient In Mixology
Timeline
Lead Bartender
Hubbard Inn
05.2024 - 02.2025
Bartender
The Foxtail on the Lake
10.2023 - 04.2024
Bartender
Electric Hotel
02.2023 - 02.2024
Bartender
Bounce Sports Bar
07.2021 - 11.2022
Some College (No Degree) - Arts
Rock Valley College