Leah Burke
Reno
Summary
Dynamic Operations Manager at CarMax with a proven track record in enhancing productivity and reducing costs through strategic process improvements. Skilled in team leadership and problem-solving, I empowered staff to excel, fostering accountability and driving performance. Expertise in employee relations and conflict resolution ensures a cohesive and efficient work environment.
Overview
22
22
years of professional experience
Work History
Operations Manager
CarMax
05.2003 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Antioch High School
Antioch, CA01-1987
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Employee relations and conflict resolution
Timeline
Operations Manager
CarMax
05.2003 - 03.2025
High School Diploma -
Antioch High School
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