Leah Carlson
Sheboygan
Summary
Detail-oriented professional with extensive experience in bar operations. Known for strong customer relationship management and problem-solving skills. Prepared to leverage expertise in staff training and service enhancement to drive sales growth and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Bartender
Scenic Bar and Restaurant
Sheboygan
07.2013 - Current
- Provided excellent customer service in a fast-paced environment.
- Greeted customers and provided excellent customer service.
- Interacted with patrons to foster rapport and elevate their overall experience.
- Ensured cleanliness and organization of bar area to promote a welcoming atmosphere.
- Managed inventory and replenished supplies to support seamless service during shifts.
- Assisted in training new bartenders on drink recipes and service standards.
- Performed opening and closing duties including restocking supplies.
Bar Manager
Scenic Bar and Restaurant
Sheboygan
07.2020 - 11.2025
- Oversaw daily bar operations, enhancing service efficiency and customer satisfaction.
- Trained and supervised bar staff on drink preparation and customer service techniques.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed seasonal cocktail menus to enhance guest experience and increase sales.
- Oversaw inventory management, including ordering supplies and tracking usage.
- Developed staff schedules to align coverage with peak service hours.
- Addressed customer complaints swiftly, fostering a positive bar environment.
- Ensured compliance with health and safety regulations throughout the bar area.
Education
Some College (No Degree) - EMT Basic And Firefighting Entry Level 1 And 2
Lakeshore Technical College
Sheboygan, WISkills
- Menu development
- Service optimization
- Sales techniques
- Customer relationship management
- Staff scheduling
- Problem solving
- Effective communication
- Conflict resolution
- Team player attitude
Timeline
Bar Manager
Scenic Bar and Restaurant
07.2020 - 11.2025
Bartender
Scenic Bar and Restaurant
07.2013 - Current
Some College (No Degree) - EMT Basic And Firefighting Entry Level 1 And 2
Lakeshore Technical College