Leah Cotton
Smyrna,DE
Summary
Dynamic Client Service Representative with proven expertise at LabCorp in resolving service issues and enhancing client satisfaction. Skilled in CRM software and technical troubleshooting, I effectively documented solutions and managed emergency responses, ensuring high-quality service and client retention. Committed to excellence in communication and problem resolution.
Overview
13
13
years of professional experience
Work History
Client Service Representative
LabCorp
New Castle, DE
08.2015 - Current
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Using CRM and Periscope to call out panic/emergency results to doctors.
Dispater
AAA Mid-Atlantic
Newark, DE
01.2012 - 08.2014
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Some College (No Degree) - Clinical Psychology
Delaware State University
Dover, DESkills
- Customer service
- CRM software
- Service issue resolution
- Technical troubleshooting
- Data documentation
- Client relationship management
- Emergency response
- Data entry
- Problem resolution
- Time management
- Communication skills
- Attention to detail
Timeline
Client Service Representative
LabCorp
08.2015 - Current
Dispater
AAA Mid-Atlantic
01.2012 - 08.2014
Some College (No Degree) - Clinical Psychology
Delaware State University
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