Leah Cox
Damascus,MD
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and boost beverage sales through creative cocktail promotions. Reliable team player with effective multitasking abilities, ensuring seamless service and client satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server and Bartender
Sin & Grin
Gaithersburg, MD
06.2018 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Administrative Assistant
On Top Home Improvements
01.2017 - 05.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Education
High School Diploma -
The Learning Community International (TLCI)
06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Team player
- Multitasking Abilities
- Reliability
- Problem-solving
Timeline
Server and Bartender
Sin & Grin
06.2018 - 11.2024
Administrative Assistant
On Top Home Improvements
01.2017 - 05.2018
High School Diploma -
The Learning Community International (TLCI)