Leah Curry
Key West,FL
Summary
Accomplished Guest Service Manager with proven expertise in guest accommodations, staff training, and operations management. Consistently enhanced guest satisfaction through effective problem-solving and collaboration.
Overview
4
4
years of professional experience
Work History
Guest Service Manager
Ocean Properties Hotels Resorts
Key West, FL
02.2025 - Current
- Coordinated guest services to ensure exceptional experiences and satisfaction.
- Managed front desk operations, optimizing check-in and check-out procedures.
- Trained and mentored staff on customer service standards and protocols.
- Resolved guest inquiries and complaints efficiently, enhancing overall service quality.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
Server
Ocean Properties Hotels Resorts
Key West, FL
08.2022 - 02.2025
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Trained new servers on menu items, service protocols, and operational procedures.
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL12-2021
Skills
- Guest accommodations
- Staff training and development
- Property management systems
- Operations management
- Customer service
Timeline
Guest Service Manager
Ocean Properties Hotels Resorts
02.2025 - Current
Server
Ocean Properties Hotels Resorts
08.2022 - 02.2025
Bachelor of Science - Psychology
Florida State University