Leah Dacey Feder
Sacramento,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
JCPenney Salon
Temecula, CA
08.2022 - 02.2024
- Face of salon, assisting clients with scheduling, complaints, exchanges, refunds, and adjustments with an upbeat attitude
- Driving sales by listening to client needs and maximizing income potential
- Handling replenishment, restocking, recovery and visual merchandising in the Salon and at other key locations throughout JCPenney
- Working with Salon team to ensure company and state standards are met
- Communicating retail needs for upcoming events, and monthly incentives
Customer Service Specialist
RadNet
Temecula, California
08.2021 - 04.2022
- Professionally and courteously scheduled patients for radiology exams, while accurately inputting information into company medical system
- Showed patience and compassion to patients experiencing a difficult situation
- Performed insurance verifications and authorizations
- Trained new employees on the computer programs and customer service excellence
- Exceptional ability to de escalate a situation with validation and empathy
Pilates Instructor
Club Pilates
Los Angeles, California
06.2017 - 08.2018
- Lead and designed dynamic, apparatus focused classes of various levels with up to 12 clients at a time
- Provided excellent customer service, maintaining friendly and respectful relationships with clients
- Designed safe and effective, yet challenging Pilates classes, incorporating cardio and TRX
Education
Bachelor of Arts - Hospitality Administration And Management
Christopher Newport University
Skills
- Effective Communicator
- Computer Proficient
- Excellent Sales Skills
- Problem Solver
- De-Escalation Techniques
- Customer Retention Strategies
- Customer Service Excellence
- Inbound and Outbound Calling
- Professional Phone Voice
- Empathetic Listener
References
References available upon request.
Timeline
Customer Experience Specialist
JCPenney Salon
08.2022 - 02.2024
Customer Service Specialist
RadNet
08.2021 - 04.2022
Pilates Instructor
Club Pilates
06.2017 - 08.2018
Bachelor of Arts - Hospitality Administration And Management
Christopher Newport University
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