Leah Dawson
Dutch Bros
Lynchburg,VA
7
years of professional experience
Detail-oriented professional with a strong background in fast-paced customer service environments. Known for effective problem-solving and clear communication, contributing to high levels of customer satisfaction and repeat business.
Work History
Part Time Shift Lead
1 Year 9 Months- Supervised daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new team members on operational procedures and customer service standards.
- Implemented quality control measures to maintain product consistency and safety standards.
- Facilitated communication between team members to enhance collaboration and performance.
- Resolved customer complaints promptly, fostering a positive brand experience.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Crew Member
1 Year 3 Months- Delivered exceptional customer service in a fast-paced environment to enhance guest experience.
- Operated kitchen equipment efficiently while adhering to safety and sanitation protocols.
- Collaborated with team members to meet daily operational goals and maintain workflow efficiency.
- Resolved customer inquiries promptly, contributing to a positive dining experience and repeat business.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new crew members on proper procedures and best practices for food preparation.
McDonald's Crew Member
6 Months- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Jail Officer
1 Year- Conducted regular inspections of facilities to maintain safety and security standards.
- Supervised inmate activities to ensure compliance with institutional regulations.
- Assisted in crisis intervention techniques to de-escalate volatile situations effectively.
- Collaborated with law enforcement and support staff during emergency response situations.
- Collaborated with fellow officers to maintain a secure environment for staff, inmates, and visitors.
- Completed required training courses regularly to stay current on industry best practices and maintain certifications.
- Conducted investigations into alleged policy violations, gathering evidence and documenting findings according to established procedures.
- Maintained accurate records of inmate behavior and incidents for reporting purposes.
McDonald's Crew Member
3 Years 5 Months- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and repeat business.
- Operated cash register efficiently, processing transactions accurately and handling cash management tasks.
- Collaborated with team members to maintain cleanliness and organization of workstations, enhancing operational efficiency.
- Trained new crew members on food preparation procedures and safety protocols, improving team performance and compliance.
- Implemented process improvements that reduced wait times during peak hours, enhancing overall service speed.
Education
High School Diploma
Skills
Customer service
Customer engagement
Attention to detail
Safety awareness
Teamwork and collaboration
Time management
Multitasking and organization
Problem-solving
Clear communication
Leadership qualities
Initiative and Self-motivation
Resilience and persistence
Self-discipline
Timeline
Crew Member
Rasing Canes
07.2025 - 10.2026Read More
Part Time Shift Lead
Dutch Bros
01.2025 - 10.2026Read More
McDonald's Crew Member
McDonald's
01.2025 - 07.2025Read More
Jail Officer
Piedmont Regional Jail
09.2023 - 09.2024Read More
McDonald's Crew Member
McDonald's
04.2020 - 09.2023Read More
Appomattox County High School
High School Diploma
Read More