Leah Delaney
Lower Burrell,PA
Summary
Driven leader with a proven track record at Angelwing Yoga&Wellness, enhancing customer satisfaction and fostering strong client relationships. Skilled in business management and staff training, I've successfully increased brand awareness and developed high-performing staff.
Specializes in implementing efficient business processes and strategic marketing to drive business growth through customer satisfaction.
Overview
10
10
years of professional experience
Work History
Owner/Manager
Angelwing Yoga&Wellness
05.2021 - Current
- Schedule and teach day-to-day business operations; yoga/fitness classes, one on one holistic wellness sessions and personal training sessions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Manager/Head Fitness Instructor
Leap Fitness
09.2017 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with members.
- Scheduled all fitness classes
- Hired and trained instructors
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Store Manager
GNC Live Well
11.2014 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Certificate of Holistic Health And Life Coaching - Holistic Health
Institute For Integrative Nutrition IIN.
New York, NY12.2021
Personal Training Certificate - Fitness And Wellness
National Academy of Sports Medicine
ONLINE05.2012
Associate of Applied Science - Business And Criminal Justice
ICM
Pittsburgh, PA05.2004
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Business Management
Business Planning
Staff Management
Marketing
Business Development
Employee Scheduling
Budget Control
Staff training/development
Timeline
Owner/Manager
Angelwing Yoga&Wellness
05.2021 - Current
Manager/Head Fitness Instructor
Leap Fitness
09.2017 - 02.2022
Store Manager
GNC Live Well
11.2014 - 09.2017
Certificate of Holistic Health And Life Coaching - Holistic Health
Institute For Integrative Nutrition IIN.
Personal Training Certificate - Fitness And Wellness
National Academy of Sports Medicine
Associate of Applied Science - Business And Criminal Justice
ICM
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