Leah Draper
San Jose,CA
Summary
Dynamic customer service professional with a proven track record at Moreland Little League, excelling in customer satisfaction and cash handling. Demonstrated adaptability and attention to detail while resolving complaints and enhancing loyalty. Skilled in POS operation, efficiently processing transactions and exceeding service goals to boost sales revenue.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Moreland Little League
02.2023 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed customer orders and accurately handled payment transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
High School Diploma - General
Leigh High School
San Jose, CA06.2025
Skills
- Customer service
- Customer satisfaction
- Adaptability and flexibility
- Time management
- Attention to detail
- Payment processing
- Patience and composure
- Cash handling
- POS system operation
- Customer inquiries
- Basic math
Accomplishments
Prospect cheerleader
Prospect CCS Softball champion 2022
Day camp counselor
Special needs school helper
Horse ranch volunteer
Girls scout
Timeline
Customer Service Cashier
Moreland Little League
02.2023 - Current
High School Diploma - General
Leigh High School