Leah Dreilinger
New York
Summary
Experienced with identifying and qualifying sales leads. Utilizes communication skills and relationship-building techniques to drive client engagement. Track record of collaboration with sales teams to achieve and exceed targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Development Representative
LiveU
Hackensack, NJ
07.2024 - Current
- Facilitated lead qualification and discovery call scheduling for account executives, targeting Fortune 1000 companies and prominent sporting brands.
- Optimized LiveU's story-centric streaming services by growing the SaaS ecosystem, focusing on LiveU Nexus Studio and Cloud for improved customer REMI production experiences.
- Ensured accuracy of reports within Salesforce CRM to facilitate team alignment in sales and operations.
- Identified and pursued opportunities for hardware and platform-as-a-service, aligning efforts with account executives and technical teams.
- Created new client meeting arrangements at prominent trade show events, ensuring effective engagement at NAB, SVG Summit, NACDA Convention, and TV Tech Summit.
- Coordinated RFP submissions and ensured consistent client communication to relay feedback to development team and inform clients about additional service offerings.
Associate Technical Solutions Specialist
IBM
New York, NY
07.2022 - 01.2024
- Collaborated with cross-functional teams to develop tailored cybersecurity solutions for Fortune 500 companies, focusing on the financial services industry.
- Formulated and implemented effective closing strategies to enhance sales performance.
- Achieved seamless integration of new services by collaborating with subject matter experts and customer success teams. Enhanced user experience through regular updates on product releases to new leads.
- Conveyed benefits of advanced solutions to optimize security scan automation prioritization and improve interdepartmental communication.
- Surpassed quarterly quota of $250K through strategic client solution demonstrations.
- Delivered technical assistance and partnered with subject matter experts to optimize solutions for MAM, PAM, and DAM applications.
Streaming Services Support Specialist
SIDEARM Sports
Syracuse, NY
08.2021 - 01.2022
- Conducted comprehensive desktop research to streamline management of customer tickets and improve service efficiency.
- Supervised network content delivery strategies aimed at improving web performance metrics across applications and media channels.
- Addressed on-air issues and managed accounts effectively, contributing to the delivery of high-quality customer experiences.
- Managed Viacomb CBS team efforts to streamline encoder stream automation, improving overall user satisfaction.
- Designed and maintained comprehensive communication materials to illustrate platform data and facilitate the development of new features.
- Directed all technical operations to enhance digital asset management and ensure efficient live stream service execution.
Education
Master of Science - Information Technology
Syracuse University
Syracuse, NY05-2022
Skills
- Microsoft Office Suite
- Salesforce proficiency
- Cold calling / outbound sales management
- Customer relationship building
- Lead qualification
- Objection handling
- Python
- SQL / R
- Linux
- Zendesk
- AWS EC2
- AWS S3
Accomplishments
- I opened 140 opportunities and brought in $3 million in deals selling LiveU Ecosystem.
- Managed inbound and outbound leads while setting up meeting for customer success and account management teams.
- Achieved and exceeded quarterly targets using Gong and accurately reported activities in our CRM Salesforce.
Certification
- CompTIA Security+, 12/01/23 - 12/01/26
- CompTIA Sys-601, 12/01/23 - 12/01/26
- Guardium Data Protection Technical Sales Intermediate, IBM
- Data Security Sales Foundation, IBM
- IBM Blockchain Essentials V2, IBM
- Identity & Access Management Sales Foundation, IBM
- IBM Guardian Foundations, IBM
- IBM Security Sales Foundation, IBM
- IBM Garage Essentials, IBM
- Building Intelligent Chatbots on AWS, LinkedIn
- Learning Design Thinking - Lead Change in Your Organization, LinkedIn
- IBM Agile Explorer, IBM
- App Modernization Basics, IBM
- Enterprise Design Thinking Practitioner, IBM
- Intro to Cybersecurity Tools & Cyberattacks, IBM
Timeline
Sales Development Representative
LiveU
07.2024 - Current
Associate Technical Solutions Specialist
IBM
07.2022 - 01.2024
Streaming Services Support Specialist
SIDEARM Sports
08.2021 - 01.2022
Master of Science - Information Technology
Syracuse University