Leah Duclos

• Manage leasing for a high-volume portfolio of ~500+ units across multiple properties
• Generate and optimize listings across Zillow, Apartments.com, Facebook Marketplace, and syndication platforms
• Conduct tours, qualify leads, and maintain a high conversion rate (30–40% tour-to-lease)
• Consistently lease 10–20+ units per month, contributing to increased occupancy across portfolio

• Oversaw daily operations of mail and package sorting and delivery, optimizing route efficiency for United States Postal Service.
• Coordinated and managed mail distribution across multiple rural routes, guaranteeing timely service to all residents.
• Streamlined sorting and distribution of incoming mail, prioritizing accuracy and systematic organization.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
• Managed food and beverage orders efficiently while ensuring accuracy for small to large parties from 2-40 patrons.

• Payroll/Bonus tracking/processing & Employee file management for over 140 associates.
• Managed scheduling for trauma neuro ICU staff and coordinated patient appointments.
• Assisted in maintaining accurate patient records using electronic health record (EHR) systems.

• Managed comprehensive operational functions for a multi-doctor ophthalmic and vision clinic, focusing on staff oversight, patient relations, financial accountability, payroll accuracy, and compliance with regulations.
• Oversaw comprehensive training programs and performance development initiatives, resulting in streamlined clinic processes and improved patient care standards.
• Engaged with executive leadership, vendors, and marketing teams to drive clinic growth, improve operational efficiency, and strengthen community relationships.
• Supervised daily operations, implementing strategies to maintain optimal patient flow and deliver exceptional service.
• Analyzed existing processes and introduced enhancements to improve efficiency and reduce service delays.

• Managed and delivered insurance policies to groups and individuals.

• Directed operations for two high-volume ophthalmic and vision clinics, managing multidisciplinary teams including Ophthalmologists, Optometrists, billing specialists, technicians, scribes, surgical coordinators, and optical staff across primary care and pathology departments.

• Led hiring, onboarding, training, payroll, accounting, and performance management while implementing operational protocols that improved clinic flow, billing accuracy, patient experience, HIPAA compliance, and overall efficiency.

• Collaborated directly with executive leadership on financial reporting, budgeting, marketing initiatives, and business development strategies to increase clinic production, strengthen community presence, and improve operational performance.

• Managed surgical and clinical scheduling for a high-volume Ophthalmology Corneal Specialist, coordinating cataract, glaucoma, corneal, refractive, and laser procedures.

• Performed specialized ophthalmic testing, educated patients on surgical options and upgrades, verified insurance benefits, collected payments, and coordinated all pre/post-operative care.

• Prepared surgical documentation and revenue reports while collaborating with surgical centers, referring providers, and in-house Optometrists to ensure seamless patient care and operational efficiency.