Leah Engstrom
Appleton
Summary
Hardworking Certified Clinical Medical Assistant with proven expertise at Group Health Cooperative in patient intake and vital signs measurement. Recognized for exceptional customer service and problem-solving skills, ensuring a positive patient experience. Adept at medication administration and maintaining accurate electronic health records, contributing to high-quality patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Group Health Cooperative
Madison
10.2022 - 02.2025
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Performed patient intake, including taking vital signs and medical histories.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Administered medications under physician's supervision.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
Certified Nursing Assistant
New Glarus Home
New Glarus
05.2021 - 10.2022
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Certified Nursing Assistant
Ingleside Communities
Mount Horeb
09.2016 - 05.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered call lights promptly and responded to patient needs accordingly.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Resident Care Manager
Brentwood Memory Care
Rice Lake
12.2014 - 05.2016
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Administered medications and educated patients and families on correct at-home administration.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Certified Nursing Assistant
Dove Healthcare West
Eau Claire
01.2014 - 11.2014
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided comfort measures, such as pain management, symptom control and end-of-life care.
Certified Nursing Assistant
Heritage Manor
Rice Lake
02.2013 - 12.2013
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
High School Diploma -
Cameron High School
Cameron, WI05-2013
Some College (No Degree) -
University of Wisconsin, Eau Claire
Eau Claire, WISkills
- Patient intake
- Vital signs measurement
- Electronic health records
- Medication administration
- Problem solving
- Customer service
Certification
- Certified Clinical Medical Assistant (CCMA) Certification; 01/2024
- CPR Certification; 11/2022 & 11/2024
- Certified Nursing Assistant (CNA) Certification; 02/2013
Timeline
Certified Clinical Medical Assistant
Group Health Cooperative
10.2022 - 02.2025
Certified Nursing Assistant
New Glarus Home
05.2021 - 10.2022
Certified Nursing Assistant
Ingleside Communities
09.2016 - 05.2021
Resident Care Manager
Brentwood Memory Care
12.2014 - 05.2016
Certified Nursing Assistant
Dove Healthcare West
01.2014 - 11.2014
Certified Nursing Assistant
Heritage Manor
02.2013 - 12.2013
High School Diploma -
Cameron High School
Some College (No Degree) -
University of Wisconsin, Eau Claire
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