Leah Evans

Office Manager:

Processing work claims; catering to patients with injuries; filing traditional paperwork and with software programs. Maintaining patient records, updating records, investigation and resubmitting claims to insurance companies. Scanning documents; getting the correct medical/dental codes for submitting to insurance.

Ran and managed four online platforms: Accelerate; Handshake; OVE; and Smart Auction. I facilitated the sales, made sure invoices and bill of sales were sent out in a timely manner. I helped them understand the online platforms better by answering any questions the sellers/buyers had specific to the platforms they had chosen. I managed/supervised the E-commerce department, and lead team meetings and one-on-one to encourage development and training in all aspects of the retail industry, handled customer complaints and returns. Hiring and termination of employees.

I managed and coached the sales team along with customer service/relations and retail management and accounting. I also promoted personal development through training and spiff programs I helped developed.

Greet customers/visitors and get an idea of what they came in for then direct them to the appropriate department. Answer telephones and give information to callers, take messages or transfer calls. Operate office equipment such as fax machines, copiers and scanners.

Greeted visitors or callers and handled their inquiries or directed them to the appropriate person according to their needs. Helped customers with car selections and obtaining financing. My goal was to have a satisfied customer. met monthly goals and expectations.

Cold-call potential customers and follow-up on referrals. Curb Light Appeal handles indoor and outdoor lighting for manufacturing plants, restaurants, residential customers and other types of businesses. Scheduled appointments and maintenance for new and existing customers. Managed the installers' schedule. Follow-up in person with customer satisfaction reports to ensure our customers were satisfied.