Leah Fernandez
Anthony,NM
Summary
Detail-oriented and reliable professional with a strong background in customer support and administrative tasks. Skilled in accurately entering, managing, and reviewing data while maintaining high levels of efficiency and organization. Proven ability to resolve issues, follow complex processes, and adapt quickly to new tools and systems. Known for a strong work ethic, quick learning, and supporting team goals in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Spectrum
El Paso, Texas
03.2023 - 08.2025
- Answer inbound customer calls and provide technical and troubleshooting support for Spectrum internet, TV, streaming services, and account related concerns.
- Guide customers through step-by-step solutions, ensuring clear and effective communication.
- Accurately entered and updated customer data and resolutions into data tracking system.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Managed high volumes of support tickets, prioritizing tasks and maintaining attention to detail under time-sensitive conditions
Mobile Sales Expert
T-Mobile
El Paso, Texas
04.2019 - 12.2022
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Identified and recorded customer preferences and product interests to support targeted promotions and inventory tracking.
- Provided technical support for devices sold and supported.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Supervisor
Lucky Brand Jeans
Canutillo, Texas
06.2018 - 02.2019
- Complied with company policies, objectives and communication goals.
- Trained and coached new associates, improving team productivity and reducing onboarding time.
- Maintained brand standards through resulting in increased customer traffic and sales conversion.
- Resolved customer escalations promptly, boosting satisfaction and repeat business.
- Oversaw inventory control and stock replenishment, reducing shrink and ensuring product availability.
Education
English
New Mexico State University
Skills
- Communication skills
- Customer service and support
- Data entry and review
- Technical support
- Goal-oriented and adaptable
- Problem solving and critical thinking
Timeline
Technical Support Representative
Spectrum
03.2023 - 08.2025
Mobile Sales Expert
T-Mobile
04.2019 - 12.2022
Supervisor
Lucky Brand Jeans
06.2018 - 02.2019
English
New Mexico State University