Dependable, motivated, successful server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Trained in POS systems and table-side serving
Overview
3
3
years of professional experience
Work History
Hostess, Expo, Server
GoodStuff Restaurant
Rolling Hills Estates, CA
04.2021 - Current
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained speed of service for food orders while minimizing errors and complaints.
Delivered correct food items to tables according to order documentation.
Served food and beverages promptly with focused attention to customer needs.
Explained menu items and suggested appropriate options for food allergy concerns.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Server Shift Leader
La Siciliana Restaurant
San Pedro
08.2020 - 03.2021
Cultivated warm relationships with regular customers.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bussed and reset tables to keep dining room and work areas clean.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.