Leah Frka
Summary
Dependable, motivated, successful server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Trained in POS systems and table-side serving
Overview
3
3
years of professional experience
Work History
Hostess, Expo, Server
GoodStuff Restaurant
04.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Server Shift Leader
La Siciliana Restaurant
08.2020 - 03.2021
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Bachelor of Science - Biology Minor in Chemistry
California State University - Long Beach
Long Beach, CA05.2024
Associate of Science - Biology
Los Angeles Harbor College
Wilmington, CA06.2022
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
Wilmington, CA06.2022
High School Diploma -
Palos Verdes High School
Palos Verdes Estates, CA06.2020
Skills
- Special Requests and Substitutions
- Natural Leadership
- Dining Crew Workflow Optimization
- Patron Experiences
- Server Training
Timeline
Hostess, Expo, Server
GoodStuff Restaurant
04.2021 - Current
Server Shift Leader
La Siciliana Restaurant
08.2020 - 03.2021
Bachelor of Science - Biology Minor in Chemistry
California State University - Long Beach
Associate of Science - Biology
Los Angeles Harbor College
Associate of Arts - Liberal Arts And Sciences
Los Angeles Harbor College
High School Diploma -
Palos Verdes High School
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