Summary
Overview
Work History
Education
Skills
Timeline
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Leah Gard

Heath,OH

Summary

Adept at chronic disease management and progress documentation, I leveraged my computer skills and compassionate care at Living In Family Environments to enhance client well-being and independence. My proficiency in cash handling and customer service at United Dairy Farmers Inc. boosted transaction accuracy and fostered positive customer relationships.

Overview

14
14
years of professional experience

Work History

Direct Support Professional

Living In Family Environments
08.2024 - 09.2024
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Recorded status and duties completed in logbooks for management.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Completed regular check-ins and progress report for each client.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Cashier

United Dairy Famers Inc.
07.2010 - 10.2015
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma -

Newark Catholic High School
Newark, Ohio
05.2007

Skills

  • Chronic Disease Management
  • Transportation
  • Progress Documentation
  • Client documentation
  • Cpr and first aide
  • Medicine managements
  • Computer skills
  • Cash handling
  • Ice cream dipping
  • Stocking items
  • Direct Patient Care
  • ADL support

Timeline

Direct Support Professional

Living In Family Environments
08.2024 - 09.2024

Cashier

United Dairy Famers Inc.
07.2010 - 10.2015

High School Diploma -

Newark Catholic High School

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Leah Gard