Summary
Overview
Work History
Education
Skills
Timeline
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Leah Glodosky

Stevens Point,WI

Summary

Proven leader and dedicated team player with a track record of fostering teamwork and enhancing customer satisfaction at Scooters Coffee Shop. Skilled in workflow management and conflict resolution, I excel in creating positive work environments and building strong customer relationships. Achieved significant improvements in team performance and customer service excellence.

Overview

6
6
years of professional experience

Work History

Team Lead

Scooters Coffee Shop
09.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Desk Attendant

Allen Fitness Center
08.2022 - 05.2024
  • Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
  • Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
  • Completed cashier and point of sale operations.
  • Maintained cleanliness of entranceway, gym and restrooms.

Intern

Portage House
09.2023 - 12.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.

Customer Service

King Cone
02.2019 - 10.2023
  • Anticipated guests' needs and delivered excellent customer service.
  • Provided exceptional customer service by addressing inquiries quickly and professionally.
  • Interacted with customers and employees to resolve customer service concerns.
  • Developed strong relationships with customers, providing exceptional customer service during interactions.

Education

Bachelor of Science - Psychology

University of Wisconsin, Stevens Point
Stevens Point, WI
05-2024

Skills

  • Attention to detail
  • Conflict resolution
  • Workflow management
  • Teamwork and collaboration
  • Customer focus

Timeline

Team Lead

Scooters Coffee Shop
09.2023 - Current

Intern

Portage House
09.2023 - 12.2023

Desk Attendant

Allen Fitness Center
08.2022 - 05.2024

Customer Service

King Cone
02.2019 - 10.2023

Bachelor of Science - Psychology

University of Wisconsin, Stevens Point

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Leah Glodosky