Leah Greene
Kingsport,TN
Summary
Knowledgeable and dedicated client service professional with extensive experience in the hospitality industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality and process optimization while working under pressure and adapting to new situations and challenges. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships with an emphasis on growing business.
Overview
7
7
years of professional experience
Work History
Server/Brand Marketing Assistant
Fusion Restaurant
08.2019 - Current
- Organized and created Excel spreadsheets to track inventory of stock and products within optimal levels to meet expected customer demands
- Served high volumes of clientele during special events, nights and weekends
- Completed daily procedure checklist and communicated changes to servers, kitchen staff, and management
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele
- Promoted brand awareness by collaborating with marketing team on targeted advertising campaigns
- Supported development of profitable partnerships by conducting and attending events within the Chamber for small businesses and identifying potential collaboration opportunities
Sales Associate
Hibbett Sports
08.2019 - 12.2019
- Helped customers locate products and checked the internal store system to locate products ordered for delivery from other stores
- Engaged with customers to build rapport and loyalty
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server
Texas Roadhouse
11.2016 - 11.2018
- Increased sales significantly by upselling higher-end products to customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Asked customers for feedback, solved problems and filled drinks throughout meal
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Education
Some College (No Degree) - Criminal Justice
Northeast State Community College
Blountville, TNSkills
- Hospitality Service Expertise
- Engaging Personality
- Point of Sale Operations
- Problem-Solving Skills
- Relationship Building
- Attending Multiple Customers
- Task Prioritization
- Writing and editing
- Calendar Management
- Organizational Efficiency
Timeline
Server/Brand Marketing Assistant
Fusion Restaurant
08.2019 - Current
Sales Associate
Hibbett Sports
08.2019 - 12.2019
Server
Texas Roadhouse
11.2016 - 11.2018
Some College (No Degree) - Criminal Justice
Northeast State Community College
Similar Profiles
Andrew KostyushkoAndrew Kostyushko
Server at Fusion RestaurantServer at Fusion Restaurant
Hyojin KimHyojin Kim
Restaurant Owner at Auntie’s Fusion RestaurantRestaurant Owner at Auntie’s Fusion Restaurant
Allison MoonAllison Moon
Busser, Server, Hostess at Urban Seoul2.0 – Korean-Mexican Fusion RestaurantBusser, Server, Hostess at Urban Seoul2.0 – Korean-Mexican Fusion Restaurant