Leah Hessler
RSA Concessions
Rochester,MN
4
years of professional experience
Enthusiastic customer service associate with a focus on teamwork and operational efficiency. Skilled in managing transactions accurately and enhancing customer satisfaction through prompt issue resolution and streamlined processes.
Work History
Concessions Worker
3 Years 9 Months- Provided excellent customer service during high-demand events, ensuring a positive experience for patrons.
- Operated cash registers and managed transactions accurately to streamline the sales process.
- Maintained cleanliness and organization of concession stands, promoting a welcoming environment.
- Assisted in inventory management by restocking supplies and monitoring product levels effectively.
- Supported training of new staff on operational procedures and customer service best practices.
Customer Service Desk Associate
11 Months- Provided prompt assistance to customers, resolving inquiries and enhancing satisfaction.
- Managed cash register operations, ensuring accurate transactions and efficient service flow.
- Assisted in maintaining organized product displays, contributing to a visually appealing environment.
- Collaborated with team members to streamline processes for improved customer experiences.
- Developed solutions for recurring issues, improving service effectiveness and efficiency across shifts.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
Education
High School Diploma
Skills
Customer service
Cleanliness maintenance
Professionalism and courtesy
Teamwork orientation
Reliability and punctuality
Cash handling
Fast and efficient service worker
Timeline
Customer Service Desk Associate
HyVee
07.2024 - 06.2025Read More
Concessions Worker
RSA Concessions
11.2022 - CurrentRead More
Mayo High School
High School Diploma
Read More