Leah Hilliard
Berkeley,IL
Summary
Current student working towards my Associates in Arts and taking Business courses to work towards my Bachelors and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
La Fitness
09.2022 - Current
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
- Collected payments for services and updated accounts to reflect new balances.
- Supported professional appearance of office areas by keeping front desk clean and orderly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Retail Associate
Banana Republic
12.2021 - 06.2022
- Expedited newly received merchandise to sales floor.
- Assisted with receiving and processing product deliveries.
- Performed opening and closing procedures following store policies and procedures.
- Kept store organized and professionally presented with continuous recovery operations.
- Used business and product knowledge to solve customer needs.
- Maintained clean sales floor and straightened and faced merchandise.
Education
A.A - Business
Triton College
River Grove, Illinois05.2024
Skills
- Sales Operations
- Customer Service
- Cash Handling
- Guest Relations
- Performance Improvement
- Telephone Etiquette
- Quick learner
- Teamwork
- Proficient in
- Microsoft Office, Canva, Adobe
- Time Management
Timeline
Front Desk Receptionist
La Fitness
09.2022 - Current
Retail Associate
Banana Republic
12.2021 - 06.2022
A.A - Business
Triton College
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