Leah Johnson
Silver Spring,MD
Summary
Dynamic Customer Service Representative with a proven track record at Nike, enhancing customer satisfaction and loyalty through effective complaint resolution and efficient process streamlining. Skilled in account updating and empathetic communication, I significantly improved online user experience and reduced wait times, demonstrating both hard and soft skills critical to customer service excellence.
Overview
7
7
years of professional experience
Work History
Team Lead
Dave’s Hot Chicken
Silver Spring, MD
10.2024 - 01.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Nike
Remote
05.2020 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Manager
Sears
02.2018 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
BACHELOR -
Southern New Hampshire University
Hooksett, NHBachelors Degree In Public Health - Public Health Nursing
Southern New Hampshire University
Hooksett, NHSkills
- Account Updating
- Data Collection
- Product Knowledge
- Complaint Resolution
Timeline
Team Lead
Dave’s Hot Chicken
10.2024 - 01.2025
Customer Service Representative
Nike
05.2020 - 11.2023
Manager
Sears
02.2018 - 02.2020
BACHELOR -
Southern New Hampshire University
Bachelors Degree In Public Health - Public Health Nursing
Southern New Hampshire University